Privacy Policy - Gagnova

Privacy Policy

Last Modified: June 28, 2018

Gagnova Limited is a media company.  Our mission is to make the world happier we only provide the best memes.

The Gagnova services that link to this Privacy Policy provide fun ways for you to create, share, and discover the best content in the world.

When you use these services, you’ll share some information with us. We want to explain clearly what information we collect, why we collect it, how we use it, whom we share it with, and the controls we give you to access, update, and delete your information.

That’s why we’ve written this Privacy Policy. We tried to write it in simple language with minimal legalese so it’s easy for you to understand. If you have any questions about anything in our Privacy Policy, please contact us.

Information We Collect

There are three basic categories of information we collect:

  • Information you choose to give us
  • Information we get when you use our services
  • Information we get from third parties

Here’s how we collect your information.

How We Collect Information

Information You Choose To Give Us

When you use and interact with our services, we collect the information you choose to share with us. For example, most of our services require you to set up a basic Gagnova account, so we need to collect a few important details about you, such as: a unique username you choose, a password, an e-mail address, and your date of birth. To make it easier for others to find you, we may also ask you to provide us additional information that will be publicly visible on our services, for example a profile picture, a name, or other identifiable information. Our other services, such as commerce products, may also require you to provide us with a debit card or credit card number and its associated account information.

You’ll also provide any information you send through our services, such as post and comment uploads. Keep in mind that the posts and comments you upload can be seen publicly, and can always be saved and copied outside of our services. Please don’t share content you wouldn’t want someone to save or share.

Lastly, when you contact us or communicate with us in any way, we’ll collect any information you give us.

Information We Get When You Use Our Services

When you use our services, we collect information about which services you use and how you use them. For example, we may know what section or post you are reading, when you’re reading it, and how you’re reading it (desktop, mobile browser, or mobile app). Here’s a more detailed explanation of the information we collect when you use our services:

Usage Information. We collect information about your activity through our services. For example:

  • How you interact with our services, such as what sections you look at, what you search for, what posts and comments you upload, or what posts and comments you upvote or downvote.

Content Information. We collect content you create on our services. For example:

  • The images, videos, and text you upload

We also collect information about the content you create. For example:

  • When you created the content
  • Where you created the content
  • How you created the content such as device information

We also collect information about how other users interact with your content. For example:

  • Post upvotes and downvotes
  • Comments and comment upvotes and downvotes

Device Information. We collect information from and about the devices you use. For example:

  • Information about your hardware and software, such as hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, unique device identifiers, and language.
  • Information about your wireless and mobile network connections, such as your type of network connection.

Camera and Photos. Some of our services require us to collect images and other information from your devices’s camera and photos. For example, you won’t be able to upload images or videos from your camera roll unless we can access your camera or media library.

Location Information.  When you use our services, we may collect information about your location. With your permission, we may also collect information about your precise location using methods that include GPS, wireless networks, and Wi-Fi access points.

Information Collected by Cookies and Other Technologies.We may use cookies and other technologies such as web beacons, web storage, and unique advertising identifiers to collect information about your activity, browser, and device. We may use these technologies to collect information when you interact with services we offer through one of our partners, such as advertising and commerce features. Most web browsers are set to accept cookies by default. It is up to you to move or reject browser cookies through the settings on your browser or device. Removing or rejecting cookies may affect our service function and availability.

Log Information.  We also collect log information when you use our services. For example:

  • Details about how you’ve used our services.
  • Device information, such as web browser type and language.
  • Access times.
  • Pages and content viewed.
  • IP address.
  • Identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
  • Pages you visited before or after visiting our website or using our service.

Information We Collect From Third Parties

We may collect information from our affiliates and third parties. For example:

  • If you use your Google or Facebook account to sign up or sign in to our services, we may receive information so you can create or access your Gagnova account.
  • If you interact with one of our advertisers, they may share information with us to help target or measure ad performance.

How We Use Information

We use your information to provide you with the best products and services we can build and improve. Here’s what we use this information for:

  • To develop, maintain, improve, deliver, and protect our products and services.
  • Monitor and analyze trends and usages of our products and services.
  • Send you communications, including by e-mail. Examples include using e-mail to respond to support inquiries, or to share information about our products, services, and promotional offers that we think may interest you.
  • Personalize our services by showing you better and more relevant content.
  • Provide ad targeting and measurement, including the use of your precise location information to show relevant ads.
  • Enhance and enforce the safety and security of our products and services.
  • Verify your identity and prevent fraud, or other authorized and illegal activity.
  • Use information we’ve collected cookies and other data to enhance our services and products.
  • Enforce our Terms of Service, Community Rules, and other usage policies.

How We Share Information

We may share information about you in the following ways:

With other Gagnova Users. We may share information with other 9GAG users. Examples include:

  • Information about you, such as your name, username, and profile pictures.
  • Information you upload, such as image or video posts.
  • Information about how you interacted with our services, such as the content you saved, the comments you post, and the content you upvote and downvote.

With all Gagnova Users, our business partners, and the general public. We may share information with all Gagnova users, our business partners, and the general public. Examples include:

  • Public information like your name, username, and profile pictures.
  • Content submissions and saved content set to be viewable by everyone.
  • Content from our services that you share on other services, such as Facebook or Pinterest.

With our affiliates. We may share information with the entities within the Gagnova Limited family of companies.

With third parties. We may share your information with third parties. Examples include:

  • With service providers. We may share information about you with service providers who perform services on our behalf.
  • With business partners. We may share information about you with business partners that provide services and functionality.
  • With third parties for legal reasons.  We may share information about you if we reasonably believe that disclosing the information is necessary. Examples include:
    • To comply with any valid legal process, governmental request, or applicable law, rule or regulation.
    • To investigate, enforce, or remedy potential Terms of Service violations
    • To protect the safety, rights, and property of Gagnova, our users, or others.
    • To detect and resolve any fraud or security matters or concerns.
  • With third parties as part of a merger or acquisition. If Gagnova Limited gets involved with a merger, asset sale, financing, liquidation, bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with the company before, during, and after the transaction.

We may also share aggregated, non-personally identifiable, or de-identified information with third parties, such as advertisers.

Third-Party Content and Integrations

Our services may contain third-party links and search results, include third-party integrations, or offer a co-branded or third-party-branded-service. Through these links, third-party integrations, and co-branded or third-party-branded services, you may be providing information, including personal information, directly to the third party, to us, or to both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. We encourage you to review the privacy policies of every third-party service you visit or use, including those third parties you interact with through our services.

Analytics and Advertising Services

Provided by Others

We may let other companies use cookies, web beacons, and similar technologies on our services. These companies may collect information about how you use our services over time, and combine it with similar information from other services and companies. This information may be used to analyze and track data, determine the popularity of certain content, and under your online activity, among other things.

Some companies, including our affiliates, may use information collected on our services to measure the performance of ads and deliver more relevant ads, including on third-party websites and apps.

Provided by Us

We may collect information about your activity on third-party services that use cookies and other technologies provided by us. We use this information to improve your user experience with our services and to improve your advertising services, including measuring the performance of ads and showing you relevant ads. Visit our Advertising Preferences page to learn more about Gagnova advertising and how you can control the information used to select the ads you see.

How Long We Keep Your Information

Gagnova stores your information, the posts you upload, and the comments you upload for a period of time. For example:

  • We store your basic account information, including your name, username, and email address until you ask us to delete them
  • We store location information for different lengths of time based on how precise it is and which services you use.
  • We are constantly collecting and updating information about the things you like or dislike, so we can provide you with more relevant data, more relevant ads, and a better user experience.

If you decide to stop using Gagnova, you can ask us to delete your account.

There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process or request asking us to preserve that content, or if we receive reports of abuse or other Terms of Service Violations. We may also need to retain certain information in backup for a limited period of time, or as required by law.

Control over Your Information

At Gagnova, your privacy is important to us. We want you to have control over the information you give us, the information we use, and the information we keep. These are the tools we provide you to control your information:

  • Download My Data. You can request your data to be sent to you.
  • Removing Permissions. If you agree to let us use your information, you can change your mind at any time by changing the settings on your device. If you remove permission, certain services may be impacted and may lose functionality.
  • Deletion. We hope you remain a Gagnova user for life, but if you want to delete your account, please contact us.

Users in the European Union and European Economic Area

If you’re a user in the European Union or European Economic Area, please note that Gagnova Limited is the data controller of your information. Here’s additional information we would like you to know:

Bases For Using Your Information

Your country only allows us to use your personal information when certain conditions apply or are met. These conditions are called legal bases. At Gagnova, we rely on one of the following bases:

  • Contract. We may use your information because you’ve entered into an agreement with us. For example, when you buy our merchandise and have accepted our Terms and Services, we may use some of your information to collect payment and to make sure you receive the right product, at the right time, to the right address.
  • Legitimate Interest. We may use your information because we – or a third party – has a legitimate interest. For example, we need to use your information to provide, maintain and improve our services. This includes protecting your account, uploading your posts and comments, providing customer support, and showing the best content you’ll like. Most of these services are free. To keep the lights on at Gagnova HQ, we may use this information to show you relevant ads. We believe legitimate interest does not outweigh your right to privacy, so we only rely on legitimate interest when we think the way we are using your data does not significantly impact your privacy.
  • Consent. We may ask for your consent to use your information for specific purposes. If we do, we’ll make sure you can revoke your consent in our services or through your device permissions at any time. Even if we’re not relying on consent to use your information, we may ask you for permission to access data such as your location.
  • Legal obligation. We may use your personal information when we are required to comply with the law, such as when we respond to valid legal process or need to take action to protect our users or employees.

Your Right To Object

You have the right to object to our use of your information. For some data, we’ve provided you with the ability to delete your data if you don’t want us to store or process it anymore. For other data, you can stop our use of your information by disabling the feature altogether. You can do these things on our site or in our apps. If you find other types of information you don’t agree with us using, please contact us.

International Transfers

We may collect your personal information from, transfer it to, and process it in the United States and other countries outside of where you live. When we share information of EU and EEA users outside the EU or EEA, we make sure an adequate transfer mechanism is in place. For internal transfers, we rely on the EU-U.S. and Swiss-U.S. Privacy Shield.

Your Right To Complain

If you’re based in the EU or EEA and have a complaint, you can file your complaint with the supervisory authority in your Member States. For example, if you’re based in the UK, you can file a complaint with the Information Commissioner’s Office.

Children

Our services are not intended for anyone under 13. We don’t direct our services to anyone under 13.

We do not knowingly collect personal information from anyone under 13. We may limit how we collect, use and store some of the information of EUor EEA users between ages 13 and 16. If we need to rely on consent as a legal bases for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information

Revisions and Changes to the Privacy Policy

We may change this Privacy Policy from time to time. When we do, we will let you know by notifying you one way or another. We may let you know by revising the date at the top of this privacy policy, which is available on our websites and mobile applications. We may also provide additional notice, such as adding a statement to our homepage, or providing you with an in-app notification.

Contact Gagnova about your Privacy

Privacy Controls FAQ

We’ve created this FAQ to explain in detail the controls you have over your data with Gagnova. If you have a question that this FAQ doesn’t answer, please submit your question in the contact us form below.

Currently Gagnova supports the following privacy features:

  • View or Download My Profile Information and Data
  • Manage Consent
  • Delete My Data

Your privacy is important to us. We continue to work on ways to improve the control you have over your data. Please contact us if you have any suggestions or feedback on our privacy features.

View Or Download My Profile Information and Data

When you sign up for Gagnova and use our services, we collect certain information from you like your e-mail address, name, or username. We also collect information about you and how you’ve used our services, like posts and comments you’ve uploaded, up voted, and down voted. Here’s how you can access and update this data:

  1. You can access and update some of your data (like your name, email address, gender, birthday, and country) by logging into Gagnova and going to Settings. Click the Profile icon in the top right corner and select Settings in the drop down menu.
  2. You can access other data (like when your account was created and linked Google and Facebook accounts) by following the steps below. We take your privacy and data security very seriously, so you’ll need a 9GAG account to download your data:
    1. Log into your account on https://gagnova.com
    2. Click the Profile icon in the top right corner (next to the Upload button) and select Settings in the drop down menu
    3. Click on Profile
    4. Scroll to Your Gagnova Data at the bottom of the Profile Settings page
    5. Click the view link to view your data
    6. Click the download link to download your data
    7. Click the request a file with your Gagnova posts archive to see an archive with all the posts you’ve uploaded

You cannot download your data using the Gagnova app.

Note: Your ‘My Profile Information and Data’ download will download as a PDF file. To open and view a PDF file, you’ll need to have compatible software on your device.

What types of information can I access?

Below is a list of the kinds of information you can access, and how you can access them. Please visit our Privacy Policy to for more details about the information we collect and store.

What information is available in the app?

Your key account information is available in the Gagnova app. This includes your name, username, gender, birthday, email address, posts you’ve uploaded, posts you’ve commented on, and posts you’ve up voted. In the app, you can also update your key information, privacy settings, and ad preferences.

What information is available in ‘View or Download My Profile Information and Data’?

Here are some of the categories of data you’ll be able to find in your ‘View or Download My Profile Information and Data’ file:

  • Username
  • Date and time of Account Creation
  • Account Verification
  • Name
  • Email
  • Birthday
  • Country
  • Language
  • Google Account
  • Facebook Account

What information is available in ‘Request a File with your Gagnova Posts Archive’?

Here are some of the categories of data you’ll be able to find in your ‘Request a File with your GagnovaPosts Archive’ file:

  • Post name
  • Post URL
  • Date and time of post creation

Manage Consent

We give our EU and EEA users the right to give and remove consent to their information. Here are some of the categories that EU and EEA users can manage their consent for:

  • Information storage and access
  • Personalisation
  • Ad selection, delivery, reporting
  • Content selection, delivery, reporting
  • Measurement
  • Google Personalisation

You can manage your consent by following the steps below:

  1. Go to https://gagnova.com (you don’t have to be logged in)
  2. If you are visiting Gagnova for the first time, a prompt will appear with the message We Value Your Privacy
  3. Click on Manage Your Choices
  4. Click on the Active/Inactive toggle to manage your consent for each category
  5. Click the Show full vendor list link to a list of vendors we work with for each category
  6. Click Save and Exit to save your changes
  7. If this is not your first time visiting Gagnova, you can also access these controls by scrolling to the bottom of the section list on the left hand side of the page, and clicking on the Manage Consent link

Note: The Manage Consent feature is currently only available for Gagnova users in the EU and EEA.

Delete My Data

Besides updating and editing your information, you can also choose to delete some of your profile information in a few ways:

    1. Log into your account on https://gagnova.com.
    2. Click the Profile icon in the top right corner (next to the Upload button) and select Settings in the drop down menu
    3. Click on Profile
    4. You can delete Your NameBirthday, and Tell people who you are bio
    5. You can set your Gender to Unspecified
    6. You can set your Country to Blank (first entry in drop down list)
    7. You can disconnect your Social Networks (Facebook & Google)

You can also edit your Account Information. Here’s how:

    1. Log into your account on https://gagnova.com
    2. Click the Profile icon in the top right corner (next to the Upload button) and select Settings in the drop down menu.
    3. Click on Account
    4. You can change your Username to new one as long as it isn’t already taken
    5. You can change your Email to a new one as long as it isn’t already taken

Note: Changing your Email will require verification.

You can choose to delete your Account Information by deleting your entire Gagnova account. We’d hate to see you go, but here are the steps you need to take to delete your Gagnova acount:

  1. Log into your account on https://gagnova.com
  2. Click the Profile icon in the top right corner (next to the Upload button) and select Settings in the drop down menu.
  3. Click on Account
  4. Click the Delete my account link (below the Save Changes button)
  5. Click the I want to delete my account. link (below the No, I don’t want to do that) to confirm
Choose A Format
Meme
Upload your own images to make custom memes
Video
Youtube, Vimeo or Vine Embeds
Image
Photo or GIF
Gif
GIF format